Case Studies...
AKA: Results.
We have been doing this for more than 26 years... And one thing that never ceases to
surprise us, is the relationships we build and the friendships we earn. Now, it's not all
"peaches and cream", in fact sometimes there's a little "sour cream", but the bottom line
is, we love our clients, we truly do, and that's why they trust us to do right by them,
and we never hesitate to refer them due to that trust. The results are in, and the they
speak volumes...
The Challenge - Chevy Franchise Dealership
This 90+ year old Family owned and operated Chevy Dealership
was struggling with their online branding, marketing and overall online
presence, including social media page.
The Solution - Elevated Content with an
In-depth look from inside of this historical company...
Ray Yedman & Associates assumed control and oversaw all content for their Facebook Page to begin with. Through authentic content from inside the organization "on-site" and building trust with company employees, we increased awareness and traffic, resulting in 50% follower participation and interaction which increased appointment bookings for their Service Department & Collision Division on the Retail side, and also drew attention to promotions and deals we formulated and collaborated on, to increase sales in their used car division.
The Challenge - Large Collision Center in S. Eastern Pa.
One of the largest Collision and Commercial Trucking Companies in South Eastern Pennsylvania were in need of divisional assistance in their online marketing & sales strategy.
The Solution - High Level Focus and Attention with their Website, Social Media & Division Personnel.
Ray Yedman & Associates worked very closely with division team members and management to coordinate efforts for higher level customer service and streamlined communication internally, coupled with increased door traffic due to the elevated status of company branding... Door traffic (street leads) in collision department increased from 14% to 66% in less than a year! Elevated consumer awareness and attention resulted in an increase in customer satisfaction and retention by more than 35%.
The Challenge - Pharmaceutical Call Center
Extremely large and high volume Pharmaceutical Call Center in Bucks County, Pa, needed an increase in Staff to handle thousands of inbound calls during any given drug recall scenario in their Nursing & Pharmacy departments.
The Solution - Faster Sourcing, Screening & Qualifying
Ray Yedman & Associates assumed control of their recruiting department which was severely lacking in organization and structure. Through implementation of SOPS, CRM deployment, a candidate tracking system, and much needed improvement with department management, this resulted in much faster sourcing, screening and ultimately hiring time frames. In just 90 days, we hired more than 75 employees, resulted in 100% of department telecommunication coverage.
The Challenge - Local Auto Repair Service Center
Local family-owned Auto Repair Company with huge competition...
One of 42 Auto Repair facilities within a 1.4 square mile radius, and in business much less time.
The Solution - Brand New Marketing Strategy
Ray Yedman & Associates built and managed their website presence and Social Media Business Pages. With the rapid response times instituted for their online leads, and sales training the staff for inbound & outbound calls and inquiries, the appointment conversion rate increased by more than 45%. This also resulted in the company's average repair order increasing from $238 dollars to over $480 dollars in less than a year!
The Challenge - Irrigation Company, 40 years in business
Another family-owned Company that was spending money through Google, but were not seeing the return on ad spend with an outdated website, in addition to hiring struggles.
The Solution - Responsive Website with Proper SEO
And the right Recruiting Strategy.
Ray Yedman & Associates rebuilt and managed their website as soon as the responsive technology was available allowing for a much strong mobile presence. With a modern and easy to navigate website, customer conversions increased by more than 300% over the next 3 years, resulting in record growth and sales with their highest lead inquiries and appointment conversions. Since then the company has maintained it's high ranking spot on Google, as well as consistent high volume leads and inquiries for more than 11 years!
Ray Yedman & Associates also utilized Social Media and other online resources as Recruiting outlets to attract more qualified candidates resulting in staff stability to handle the enormous growth and expansion during the past 11 years.
The Challenge - General Contractor
searches for qualified Carpenters for years...
Central Bucks -Based General Contracting, Roofing & Siding Company, needed multiple qualified Carpenters, and spent years trying to find them...
The Solution - Audit, Plan then Execute with Action.
Ray Yedman & Associates assumed control off ALL Recruiting Activity, including auditing their entire process of hiring, from job board management, candidate screenings, updated postings, etc. We also utilized our connections in the community to identify qualified candidates for better leads, as well as revisited countless candidate files that had gone dormant, and with extremely high response times, we filled multiple positions (3) in less than 3 weeks.